Privacy Policy
Privacy Policy for Black Sheep Social Media LLC
Effective Date: September 1st, 2024
Black Sheep Social Media LLC ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you subscribe to our social media management services for Facebook, Instagram, and LinkedIn.
By using our services, you agree to the terms of this Privacy Policy. If you do not agree with this policy, please do not use our services.
1. Information We Collect
We collect personal information that you provide to us when you subscribe to our social media management services or otherwise interact with us. This includes:
Personal Information: Name, email address, phone number, billing address, and payment information.
Social Media Account Information: Usernames, profile information, and content related to your social media accounts (Facebook, Instagram, LinkedIn).
Payment Information: Credit/debit card details and other payment-related information through third-party payment processors.
2. How We Use Your Information
We use your personal information for the following purposes:
To provide and manage social media management services, including content creation, posting, and analytics.
To process payments for our subscription services.
To communicate with you regarding your subscription, updates to your account, and support requests.
To send you marketing communications, newsletters, or promotional offers (you can opt-out at any time).
To improve our website, services, and customer experience.
3. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy. We may retain certain information for longer periods if required by law or for legitimate business purposes (e.g., resolving disputes or complying with legal obligations).
If you cancel your subscription or request data deletion, we will securely delete or anonymize your personal data within a reasonable timeframe, unless required to retain it for legal or accounting purposes.
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies on our website to improve user experience, analyze site traffic, and deliver personalized content. Cookies are small text files stored on your device. You can control the use of cookies through your browser settings. If you disable cookies, some features of our website may not function properly.
5. Data Security
We take appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These measures include using secure servers, encryption, and access controls. However, no method of data transmission or storage is 100% secure, and we cannot guarantee the absolute security of your information.
6. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted third-party service providers to assist us in delivering our services, including:
Payment Processors: To process payments securely.
Social Media Platforms: We may need access to your social media profiles to manage and schedule posts.
Service Providers: Companies that assist with technical support, analytics, or marketing communications.
We ensure that these third parties comply with privacy standards and use your data only for the purposes specified.
7. Intellectual Property
The content you provide to us for social media management (e.g., images, videos, text) remains your property. However, by using our services, you grant us a limited, non-exclusive license to use, modify, and distribute that content for the purpose of managing your social media accounts. You are solely responsible for ensuring that any content provided does not violate third-party rights, including copyright or trademark laws.
8. Data Retention and Deletion
We retain personal data only for as long as it is necessary to fulfill the purposes for which it was collected or as required by law. If you decide to cancel our services or request the deletion of your data, we will take appropriate steps to remove your data in a secure manner.
9. Subprocessors
In order to provide our services, we may engage third-party subprocessors who may have access to personal data. We ensure that any subprocessors comply with this Privacy Policy and applicable data protection laws. A list of subprocessors is available upon request.
10. Data Breach Notification
In the event of a data breach that compromises your personal data, we will promptly notify you within 72 hours as required by applicable law. We will provide details about the breach, including the type of data involved, the potential consequences, and the measures we have taken to address the issue.
11. User-Generated Content and Public Posts
You are responsible for the content you publish on your social media profiles managed by us, including user-generated content, comments, and public posts. We are not liable for any infringement of third-party intellectual property rights that may arise from the content you provide or post.
12. Children’s Privacy
Our services are not intended for individuals under the age of 13, and we do not knowingly collect personal information from children. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information.
13. Compliance with Legal Obligations
We comply with applicable data protection laws, including the General Data Protection Regulation (GDPR) for customers in the European Union and the California Consumer Privacy Act (CCPA) for customers in California. If you are located in a region with specific privacy laws, we will take the necessary steps to comply with those laws.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website with a new "Effective Date." Please review the policy periodically for any updates.
15. Limitations of Liability and Disclaimer
We strive to protect your data and maintain the highest security standards, we are not responsible for any losses, damages, or liabilities arising from third-party breaches, actions outside of our control, or any events of force majeure that could affect the availability of services.
16. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Black Sheep Social Media LLC Email: [email protected]
